Network-setup problem-solving

Network-setup problem-solving

If the computer cannot discover the networked device, perform the following steps:

Check the cables to ensure that they are properly connected. Check all of the following connections:

Power cables

Cables between the device and the hub or switch

Cables between the hub or switch and the computer

Cables to and from the modem or Internet connection, if applicable
Verify that the computer’s network connections are working properly (Windows only):

On the Windows desktop, double-click My Network Places or Network Neighborhood.

Click the Entire Network link.

Click the Entire Contents link.

Double-click one of the network icons, and make sure that some devices are listed.
Verify that the network connection is active:

Check the network light on the network (RJ-45) connector on the back of the device.

If one of the lights is on solid, the device is connected to the network.

If both network lights are off, check the cable connections from the device to the gateway, switch, or hub to ensure that the connections are secure.

If the connections are secure, turn off the power to the device for at least 10 seconds, and then turn on the power to the device.
Print a Network Configuration page. See Configuration page.

On the Network Configuration page, see if a non-zero IP address is assigned to the device.

If the Network Configuration page does not have a valid, non-zero IP address, reset the HP internal network port to the factory defaults by pressing the Go and Cancel buttons at the same time.

After the Attention, Ready, and Go lights finish cycling, the device returns to a Ready state and the reset is complete.

Two minutes after the device reaches the Ready state, print another Network Configuration page, and check to see if a valid IP address is assigned to the device.

If the IP address is still zeros, contact HP support. See HP Customer Care.
HP LaserJet P1000 P1500 Network-setup problem-solving