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| The wrong printer driver might have been selected when the software was installed. Make sure that the correct printer driver is selected in the printer Properties.
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| If a specific file prints garbled text, a problem might exist with that specific file. If a specific application prints garbled text, a problem might exist with that application. Make sure that the appropriate printer driver is selected.
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| A problem might exist with your software application. Try printing from another software application.
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| The USB cable might be loose or defective.
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| Disconnect the cable and reconnect it at both ends.
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| Try printing a job that you know works.
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| If possible, attach the cable and device to another computer, and try printing a job that you know works.
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| Try using a new USB 2.0 cable that is 3 m (10 ft) or less in length.
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| Turn off the device and the computer. Remove the USB cable, and inspect both ends of the cable for damage. Reconnect the cable, making sure that the connections are tight. Make sure that the device is directly connected to the computer. Remove any switchboxes, tape backup drives, security keys, or any other devices that are attached between the USB port on the computer and the device. These devices can sometimes interfere with communication between the computer and the device. Restart the device and the computer.
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